Terms and Conditions

Terms and Conditions for New Orleans  Pass

  1. Privacy and data protection

New Orleans Pass processes the cardholder's personal data received (in particular: full name, address, and the type, date, time and scope of services received), hereinafter referred to as “data”, and the data obtained during the use of the New Orleans Pass. By purchasing the New Orleans Pass, the cardholder agrees that these data may also be used by New Orleans Pass and its contractual partners for tourism-related evaluations and for the development and optimisation of the New Orleans Pass. At any time, the cardholder may withdraw this consent without giving any reason by contacting New Orleans Pass. The data shall not be disclosed to third parties.

  1. Special provisions for online purchases

The following additional provisions shall apply:

2.1.) The purpose of the website neworleanspass.com is the sale of the New Orleans Pass.

2.2.) An online purchase can only be made with a valid credit or debit card.

2.3.) Personal data required for purchases or enquiries, such as name, phone number, fax number or e-mail address, will only be used for the abovementioned purposes and will not be disclosed to third parties.

2.4.) You have the right to cancel your order for the New Orleans Pass within 30 business days starting from the day after completion of your online order (“Cancellation Period”).

To cancel, you must contact us by email (cancelrequest@visiticket.com ) within the Cancellation Period.

If you cancel your order within the Cancellation Period you must return the New Orleans Pass within 30 days for a full refund.

You are responsible for the cost of returning the New Orleans Pass.

You do not have the right to cancel your order for the New Orleans Pass within the cancellation period if you have activated the New Orleans Pass or otherwise started using The New Orleans Pass.

2.5.) Should you wish to cancel your order outside of the Cancellation Period you may do so provided the New Orleans Pass has not been activated or otherwise used. You will be charged a cancellation fee of 20% of the total order value. To cancel you must contact us by email at cancelrequest@visiticket.com and return the unused New Orleans Pass.

You are responsible for the cost of returning the New Orleans Pass.

  1. New Orleans Pass has done its best to ensure the accuracy of the information about the attractions described on our web site and in our guides. However, conditions at these attractions may change at any time. We cannot guarantee that each facility will continue to honor its indicated commitments at the time you make use of your card.
  1. We will make reasonable efforts to resolve any problems that are brought to our attention, but we cannot be liable for any loss, expense, damage or other inconvenience caused in any way by reliance upon the information contained on our web site or in our guides.
  1. We have taken all reasonable care to ensure that only reputable facilities of good standing are part of our programs. However, we shall not be liable for any deficiencies in service, problems with admission, public health violations, safety problems or personal injury that should arise at any listed attraction. Card users recognize and accept that they visit any particular facility voluntarily and entirely at their own risk. New Orleans Pass is not in any way responsible for site conditions or third party acts or omissions at any particular facility. Any and all claims for redress must be made directly to the facility.
  1. Each card is valid for a definitive time period, between one and five consecutive calendar days. Where indicated, certain offers may be limited in availability during this time. For instance, some offers may be for specific times of day, as determined by the offering facility. In addition, operating hours may fluctuate at some venues, and card holders are advised to verify current hours of operation prior to visiting.
  1. New Orleans Pass cards are non-transferable, and they cannot be replaced if lost or stolen. If you use your card improperly, including transferring it to others, you agree to indemnify New Orleans Pass for any damages suffered as a result of such misuse. Unless otherwise noted, a card may only be used once at each venue in any given day.
  1. Participants and operating schedules subject to change.